Customer focus or employee focus…what’s most important to you? For Richard Branson, it’s his employees: “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” For Jeff Bezos, it’s his customers: “The most important single thing is to focus obsessively on the customer. …
What if you could give a gift to a potential customer that they actually use? And what if every time they saw this gift they remembered you and asked themselves, “Why haven’t I done business with them yet?” And would you believe the best gift you could give a potential client wouldn’t mention your company …
Ever feel like you don’t own your business, but your business owns you? I’ve noticed when business owners are in the day-to-day details of their companies, they’re prone to burnout and have less satisfaction. They don’t have the freedom to live the life they wanted when they set out to be an entrepreneur. I’ve systematically …
To my entrepreneurial friends: Have you used EOS or Scaling Up to grow your company? Using an operating system has allowed us to get everyone moving in the same direction, speaking a common language and measuring the right things. It’s been a key to successfully scaling our businesses. We use Gino Wickman’s EOS (Entrepreneurial Operating …
Everything good in my life, both professionally and personally, has come in collaboration with partners. I’ve spent my entire life learning to be a good partner, and proving out a unique partnership model.
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